Shipping & Returns

SHIPPING

Our bikes ship fully assembled in a protective full carton. All you have to do is set the handlebar straight and you're good to go.


We ship all over the world. Please check the summary below for your country's policy and rates.

 

Frames

Germany Free
EU Free
Rest of the world* € 60.00

 

Complete Bikes

Germany Free
EU € 50.00
Rest of the world* € 150.00

 

Apparel & Accessories

Germany € 5.00
EU € 15.00
Rest of the world* € 35.00

 

Estimated delivery time to Germany is about 4 - 7 weekdays, to European countries about 7 - 12 weekdays depending on order queue. Every order is insured and provided with a tracking code upon shipping.

* If you can't choose your country upon checkout please get in touch via shop@standert.de for an individual quote.

Please note: 

When ordering outside Germany, local charges (import duty, local tax) may occur. These costs are at the customers expense.

 

RETURNS

If you wish to return your purchased item, you may do so within 30 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping.

Beyond the first 30 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Standert Bicycles damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let's resolve this together.

If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to shop@standert.de

I want to return a product. What should I do?
After familiarizing yourself with our Return/Refund policy, e-mail us at shop@standert.de. In your email, please include the below items of information.

Name
Order #
Detailed Reason for Return

SHIPPING

Our bikes ship fully assembled in a protective full carton. All you have to do is set the handlebar straight and you're good to go.


We ship all over the world. Please check the summary below for your country's policy and rates.

 

Frames

Germany Free
EU Free
Rest of the world* € 60.00

 

Complete Bikes

Germany Free
EU € 50.00
Rest of the world* € 150.00

 

Apparel & Accessories

Germany € 5.00
EU € 15.00
Rest of the world* € 35.00

 

Estimated delivery time to Germany is about 4 - 7 weekdays, to European countries about 7 - 12 weekdays depending on order queue. Every order is insured and provided with a tracking code upon shipping.

* If you can't choose your country upon checkout please get in touch via shop@standert.de for an individual quote.

Please note: 

When ordering outside Germany, local charges (import duty, local tax) may occur. These costs are at the customers expense.

 

RETURNS

If you wish to return your purchased item, you may do so within 30 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping.

Beyond the first 30 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Standert Bicycles damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let's resolve this together.

If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to shop@standert.de

I want to return a product. What should I do?
After familiarizing yourself with our Return/Refund policy, e-mail us at shop@standert.de. In your email, please include the below items of information.

Name
Order #
Detailed Reason for Return