Shipping & Returns

From our home in Berlin to yours.

Not everyone is lucky enough to live in Berlin, but thankfully that doesn't have to stop you riding a Standert. We offer shipping on the smallest parts right through to complete bikes to almost anywhere in the world.

Following order and payment confirmation, we aim to process and dispatch orders as quickly as possible. We typically ship all orders with our premium logistics partner DHL, offering fast, reliable and environmentally responsible delivery, with express options available to most destinations. You can find our guide to processing and delivery times as well as average costs below.

Shipping costs are calculated live in your cart and confirmed when you receive your final invoice.

If you're in Berlin, why not come and collect your dream bike in person from our HUB in Kreuzberg?

Shipping Times & Costs

 

Germany

Item Processing Time Cost (from) Shipping Time (once dispatched)
Complete Bikes

2-4 weeks

125€

1-3 days (often next day)

Framesets

1-3 weeks

25€

1-3 days (often next day)

Accessories and Apparel

1-3 days

5€

1-3 days

EU

Item Processing Time Cost (from) Shipping Time (once dispatched)

Complete Bikes

2-4 weeks

160€

3-7 days

Framesets

2-4 weeks

50€

3-7 days

Accessories and Apparel

2-4 weeks

15€

1-3 days

Switzerland & Norway

Item Processing Time Cost (from) Shipping Time (once dispatched)

Complete Bikes

2-4 weeks

170€

7-10 days

Framesets

1-3 weeks

60€

7-10 days

Accessories and Apparel

1-3 days

15€

7-10 days

UK

Item Processing Time Cost (from) Shipping Time (once dispatched)

Complete Bikes

2-4 weeks

170€

7-10 days

Framesets

1-3 weeks

60€

7-10 days

Accessories and Apparel

1-3 days

20€

5-10 days

Australia

Item Processing Time Cost (from) Shipping Time (once dispatched)

Complete Bikes

2-4 weeks

500€

7-10 days

Framesets

1-3 weeks

220€

7-10 days

Accessories and Apparel

1-3 days

35€

5-10 days

North America

Item Processing Time Cost (from) Shipping Time (once dispatched)

Complete Bikes

Framesets

1-3 weeks

150€

7-10 days

Accessories and Apparel

1-3 days

30€

5-10 days

Japan & SE Asia

Item Processing Time Cost (from) Shipping Time (once dispatched)

Complete Bikes

2-4 weeks

390€

7-10 days

Framesets

1-3 weeks

160€

7-10 days

Accessories and Apparel

1-3 days

30€

5-10 days

Rest of the World

Item Processing Time Cost (from) Shipping Time (once dispatched)

Complete Bikes

2-4 weeks

500€

7-10 days

Framesets

1-3 weeks

220€

7-10 days

Accessories and Apparel

1-3 days

35€

5-10 days

Taxes & Duties

 

Within the EU (excludes Switzerland & Norway): All relevant duties/taxes are included in your final order price, nothing more to pay. VAT varies by country and is calculated based on shipping destination.

United Kingdom: Orders to the UK are shipped excluding UK VAT. All taxes and customs duties are payable upon arrival in the UK. This process is very simple thanks to our delivery partners DHL who will provide all relevant information and the payment gateway to ensure prompt delivery.

Outside the EU: Your order is shipped excluding German VAT. Please note, local taxes and duties may apply and Standert is not responsible for payment or brokerage. Failure to promptly pay taxes and duties may result in delivery delays or your shipment being returned to Standert.
If you are unsure about your local import policies, please don't hesitate to contact us at shop@standert.de and we'll do our best to clarify as much as possible with you.

What To Expect

 

Framesets

Your flashy new frameset
Fork
Bottom Bracket (as specified by you)
Headset (installed)
Expander plug and top cap
Seatpost clamp
Derailleur hanger (pre-installed on disc version)

Disc-brake bikes/frames include thru-axles.

All orders come with all necessary screws and inlays and cable guides.

Complete Bikes

Your new complete bike comes with everything installed
except the front wheel. The handlebars are turned for packing.

Frameset
Groupset (including brakes)
Finishing kit (Handlebars, Stem, Seatpost)
Wheels (With tyres installed)
Saddle
Bar tape / grips
Pedals not included (industry standard).
Other inclusions based on your setup, for example:
If you order Di2 or AXS, charging cables and batteries included.
Standert Bikes Shipping Complete Bikes
Standert Bikes shipping and returns

Returns

 

If you wish to return your purchased item, you may do so within 30 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping.

Beyond the first 30 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Standert Bicycles damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let's resolve this together.

If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to shop@standert.de

I want to return a product. What should I do?
After familiarizing yourself with the Return/Refund policy above, simply e-mail us at shop@standert.de. In your email, please include the following information.

Name
Order #
Detailed Reason for Return (and any relevant photos)