Warranty

We stand by your Standert

Standert Bicycles offers a 2 year warranty against manufacturer's defects on all Standert frames and forks. Individual manufacturer warranties from third party products (wheels, groupsets etc.) apply and are subject to the relevant manufacturer's terms.
 

General Policy

 

  • • 2 Years from date of delivery for original owner
  • • Reduced to 1 year from original date of delivery for a second owner
  • • Valid for manufacturing and material defects on the frame and fork only
  • • Costs of returning goods covered by Standert

*The warranty does not include damages to the paintwork, discolouration/fading or corrosion, nor does it include derailleur hangers or bearings that aren’t part of the frame (such as the headset or bottom bracket).
The warranty does not cover defects resulting from wear, improper use or assembly, or negligence of reasonable maintenance and care.

Claims

 

Use the form below to submit your warranty or guarantee claim. To ensure a prompt resolution, please attach clear photos of the issue, as well as the following information in the message section:
 
- Where you purchased your Standert (on our website, at our HUB or from a partner store)
- If from Standert, your order number (this can also be found by logging in to your account)
- Product type and model (eg. Complete bike, Kreissäge RS or Frameset, Triebwerk)
- Serial number (this can be found on the bottom of the bottom bracket shell)
- A detailed description of the issue

Terms & Conditions

In case of replacement, Standert will replace your frame with the same or nearest available model, if the original frame should be no longer available.

Terms and conditions for Warranty on non-Standert parts may differ. Please contact us for more information.

Standert Bicycles reserves the right to request photographs of the damage and may only replace the damaged parts rather than the complete bicycle.

Standert Bicycles also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production or for any other reason.

If you damaged your bike in a crash, please visit our crash replacement page here.