Shipping & Returns
From our home in Berlin to yours.
Not everyone is lucky enough to live in Berlin, but thankfully that doesn't have to stop you riding a Standert. We offer shipping on the smallest parts right through to complete bikes to almost anywhere in the world.
Following order and payment confirmation, we aim to process and dispatch orders as quickly as possible. We typically ship all orders with our premium logistics partner DHL Express, offering fast, reliable and environmentally conscious delivery, with express options available to most destinations. You can find our guide to processing and delivery times as well as average costs below.
Shipping costs are calculated live in your cart and confirmed when you receive your final invoice.
If you're in Berlin, why not come and collect your dream bike in person from our HUB in Kreuzberg? Simply select pickup at checkout, completely free.
Following order and payment confirmation, we aim to process and dispatch orders as quickly as possible. We typically ship all orders with our premium logistics partner DHL Express, offering fast, reliable and environmentally conscious delivery, with express options available to most destinations. You can find our guide to processing and delivery times as well as average costs below.
Shipping costs are calculated live in your cart and confirmed when you receive your final invoice.
If you're in Berlin, why not come and collect your dream bike in person from our HUB in Kreuzberg? Simply select pickup at checkout, completely free.
Current Processing Times
| Item | Processing time before dispatch |
| Complete Bikes | 6 - 8 weeks |
| Framesets | 6 - 8 weeks |
| Accessories and Apparel | 1 - 3 days |
| Demo Bikes | 3 - 5 days |
Shipping Times & Costs
Germany
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes | 4-6 weeks | 130€ |
| Framesets | 3-4 weeks | 30€ |
| Accessories and Apparel | 1-3 days | 5€ |
EU
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes | 4-6 weeks | 160€ |
| Framesets | 3-4 weeks | 50€ |
| Accessories and Apparel | 1-3 days | 15€ |
Switzerland & Norway
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes | 4-6 weeks | 170€ |
| Framesets | 3-4 weeks | 60€ |
| Accessories and Apparel | 1-3 days | 15€ |
UK
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes | 4-6 weeks | 170€ |
| Framesets | 3-4 weeks | 60€ |
| Accessories and Apparel | 1-3 days | 20€ |
Australia
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes | 4-6 weeks | 500€ |
| Framesets | 3-4 weeks | 220€ |
| Accessories and Apparel | 1-3 days | 35€ |
North America
USA Customers:
Unfortunately we are currently unable to offer shipping complete bikes to the United States.
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes (Canada only) | 4-6 weeks | 180€ |
| Framesets | 3-4 weeks | 150€ |
| Accessories and Apparel | 1-3 days | 30€ |
Japan & SE Asia
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes | 4-6 weeks | 390€ |
| Framesets | 3-4 weeks | 160€ |
| Accessories and Apparel | 1-3 days | 30€ |
Rest of the World
| Item | Cost (from) | Shipping Time (once dispatched) |
| Complete Bikes | 4-6 weeks | 500€ |
| Framesets | 3-4 weeks | 220€ |
| Accessories and Apparel | 1-3 days | 35€ |
Taxes & Duties
Within the EU (excludes Switzerland & Norway): All relevant duties/taxes are included in your final order price, nothing more to pay. VAT varies by country and is calculated based on shipping destination.
United Kingdom: Orders to the UK are shipped excluding UK VAT. All taxes and customs duties are payable upon arrival in the UK. This process is very simple thanks to our delivery partners DHL who will provide all relevant information and the payment gateway to ensure prompt delivery.
Outside the EU: Your order is shipped excluding German VAT. Please note, local taxes and duties may apply and Standert is not responsible for payment or brokerage. Don't worry though, the process is extremely simple thanks to DHL. All customs processes are handled on your behalf by DHL and you will simply receive a link to securely pay the bill, where one applies. Customs clearance usually begins during transit to reduce or eliminate any delays upon entry.
Please note, failure to promptly pay taxes and duties may result in delivery delays or your shipment being returned to Standert.
If you are unsure about your local import policies, please don't hesitate to contact us at shop@standert.de and we'll do our best to clarify as much as possible with you.
Outside the EU: Your order is shipped excluding German VAT. Please note, local taxes and duties may apply and Standert is not responsible for payment or brokerage. Don't worry though, the process is extremely simple thanks to DHL. All customs processes are handled on your behalf by DHL and you will simply receive a link to securely pay the bill, where one applies. Customs clearance usually begins during transit to reduce or eliminate any delays upon entry.
Please note, failure to promptly pay taxes and duties may result in delivery delays or your shipment being returned to Standert.
If you are unsure about your local import policies, please don't hesitate to contact us at shop@standert.de and we'll do our best to clarify as much as possible with you.
What To Expect
Framesets
What's in the box?
Your flashy new frameset
Fork
Bottom Bracket (as specified by you)
Headset (installed)
Expander plug and top cap
Seatpost clamp
Derailleur hanger (pre-installed on disc version)
Disc-brake bikes/frames include thru-axles.
All orders come with all necessary screws and inlays and cable guides.
Your flashy new frameset
Fork
Bottom Bracket (as specified by you)
Headset (installed)
Expander plug and top cap
Seatpost clamp
Derailleur hanger (pre-installed on disc version)
Disc-brake bikes/frames include thru-axles.
All orders come with all necessary screws and inlays and cable guides.
Complete Bikes
We ship complete bikes in our own custom designed boxes. Your new bike comes with everything installed except the front wheel. The handlebars are turned for packing. Only some minimal assembly/setup is required.
What's in the box?
Frameset
Groupset (including brakes)
Finishing kit (Handlebars, Stem, Seatpost)
Wheels (With tyres installed)
Saddle
Bar tape / grips
Frameset
Groupset (including brakes)
Finishing kit (Handlebars, Stem, Seatpost)
Wheels (With tyres installed)
Saddle
Bar tape / grips
Pedals not included (industry standard).
Other inclusions based on your setup, for example:
If you order Di2 or AXS, charging cables and batteries included.
If you order Di2 or AXS, charging cables and batteries included.
Returns
If you wish to return your purchased item, you may do so within 30 days of delivery. All returned items must be in unused, brand new condition. The customer is responsible for the cost of return shipping.
Beyond the first 30 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Standert Bicycles damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let's resolve this together.
If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to shop@standert.de
I want to return a product. What should I do?
After familiarizing yourself with the Return/Refund policy above, simply e-mail us at shop@standert.de. In your email, please include the following information.
Name
Order #
Detailed Reason for Return (and any relevant photos)
Beyond the first 30 days of receiving your order, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received to Standert Bicycles damaged due to negligent packaging or re-packaging by the customer, we will be unable to issue a refund. The best thing to do is contact customer support and explain your situation. Let's resolve this together.
If you received a damaged product:
Please send photos of the damaged item, any damaged packaging, and the shipping label to shop@standert.de
I want to return a product. What should I do?
After familiarizing yourself with the Return/Refund policy above, simply e-mail us at shop@standert.de. In your email, please include the following information.
Name
Order #
Detailed Reason for Return (and any relevant photos)